AltHumans FAQ

AltHumans is a U.S.-based online retailer specializing in humanoid robots, AI companion robots, robot dogs, delivery robots, utility bots, and STEM/education robots. Launched to make advanced robotics accessible for home, business, schools, and industry, we offer curated models from leading manufacturers with expert phone consultation, custom options, free shipping on qualifying orders, price matching, and flexible financing.

We carry:

• Humanoid robots – Walking, talking, task-performing models for home assistance, companionship, and commercial use.
• AI companion robots – Lifelike male and female companions for conversation, emotional support, and daily interaction.
• Robot dogs & quadrupeds – Agile models for entertainment, security, patrol, and utility.
• Delivery & service robots – Autonomous bots for restaurants, hotels, warehouses, and offices.
• Education & STEM robots – Platforms ideal for schools, universities and research labs.
• Utility and industrial humanoids for business automation.

New models are added regularly. Browse by category or manufacturer on our site.

• Home users seeking AI companions or practical help around the house.
• Educators and universities needing STEM and developer platforms.
• Businesses and industries looking for delivery, service, or automation robots.
• First-time buyers, robotics enthusiasts, and organizations wanting expert guidance.

Yes. Call (321) 365-8985 (9:00 am–9:00 pm Monday–Saturday) for personalized recommendations on features, sizing, compatibility, real-world use cases, custom options (colors, software, accessories), and configurations. Our robotics specialists help you choose the right model for home, school, or business needs.

Yes. Free VIP shipping is available on all orders over $1,999 within the continental United States. Some robots may be subject to import tariffs or restrictions -- confirm details with our team.

We offer direct-to-consumer pricing and will beat any advertised price on non-sale items from other retailers. Call (321) 365-8985 with the competing offer for the best price on your chosen robot.

Yes. Financing options include PayPal Credit (available at online checkout) plus Affirm, Klarna, and Afterpay (call for details). Options typically include Pay-in-4 interest-free plans and longer installment plans depending on approval and the amount. Contact us at (321) 365-8985 for current options and eligibility.

Due to the specialized nature of robotic products, AltHumans does not accept returns for buyer’s remorse or change of mind. Returns are only permitted for verified manufacturing defects and are handled directly by the manufacturer within their warranty period.

• Contact the manufacturer (we can help identify the right contact via support@althumans.com or 321-365-8985). 
• Shipping damage claims go through the delivery carrier (report within 48 hours and retain packaging/photos). 
• No refunds once an order is placed with the vendor; pre-vendor cancellation requests incur a 5% processing fee.

Full details are on our Robot Return Policy page.

Delivery times vary. Some robots ship relatively quickly, while others (especially custom-configured or imported models) can take 30–90 days due to configuration, international banking, customs, and import processes. We work with vendors to deliver as quickly as possible and will provide estimated timelines during consultation.

Yes. Most robots offer custom options including colors, software upgrades, accessory packages, and specialized configurations. Discuss your needs with our team when you call.

Absolutely. In addition to home and personal companion robots, we supply commercial delivery and service robots, utility bots, industrial humanoids, and education/STEM platforms. Institutional inquiries are welcome, and additional integration support can be discussed.

AltHumans LLC is based at 1550 Atlantic Avenue, Sanford, Florida 32771, USA.  
Phone: (321) 365-8985  
Email: sales@althumans.com (sales) or support@althumans.com (support)  
Hours: 9:00 am–9:00 pm Monday–Saturday.

• Curated selection from trusted brands with real-world focus (home assistance, companionship, business efficiency, education). 
• Expert phone consultation and guidance. 
• Direct-to-consumer pricing + price-match guarantee. 
• Free shipping on qualifying orders.  
• Custom options and financing available. 
• Dedicated robotics news blog with comparisons, reviews, and updates to help you decide.

Many models are designed for practical home, companion, and everyday environments. Capabilities vary by model (conversation, simple chores, entertainment, mobility, etc.). Our team can recommend beginner-friendly or more advanced options based on your goals and help with setup expectations. Always review manufacturer specifications and contact us for suitability questions.